Being chosen by your peers to represent their views and opinions is a great compliment for anyone. Doing a first class job as a representative can be difficult without training and proper guidance. This handbook will help new and established representatives to add positive value to their input and be seen as examples of best practice for other representatives in the future. The book can be used as a complete set of chapters that offer an overall view of the role, or you can select individual chapters to enhance skills that currently need development. The book will take you through the reasons why consultation is required, as well as looking at meetings and how to influence other people. It also covers less frequently encountered areas, such as discipline and grievance handling, pay consultations and redundancies.